Knowledge base

Written By Jozef

Last updated 20 days ago

Sign in at https://app.jobmojito.com. The Knowledge base area holds documents and links your organization uses so the AI can answer candidate questions and (for certain interview types) generate grounded interview content.

What to put in a knowledge base

Good sources include company information, benefits, team information, the recruitment process, hiring requirements, and similar material. The goal is a better, more accurate candidate experience when the digital recruiter or interview AI uses that context.

Where you manage content

Open Configuration in the sidebar.
Choose Knowledge base.

You work with directories (stores) and items inside each directory.

Directories

A directory groups related content (like one store per brand, department, or campaign). You can:

Create a new directory
Rename or delete a directory (when the UI allows)
Select a directory to see its documents and URLs

Adding content

For the selected directory you can typically:

Upload documents — files are ingested for search and answering.
Create document — add a knowledge base article (text/markdown-style content in the editor).
Add URL — submit a valid http(s) URL; the system fetches and processes it like other sources.

Processing may take time; status indicators in the list show when content is ready.

External jobs (when shown)

If your screen includes an external jobs section, you can connect job-related sources your integration supports (for example ATS-linked jobs). Use Add job when that mode is selected.

Draft and active

Individual knowledge base entries can be in draft or active (or equivalent states shown in the table). Only content that is active should be relied on for live candidates, unless your process says otherwise.

Using a knowledge base in interviews

Interview type: Knowledge Base Interview

When you create an interview from a job description or ATS flow, one of the interview types is Knowledge Base Interview (“generate questions from your knowledge base documents”).

Select that type in the What type of interview is this step.
On Select knowledge base, pick one of your directories. If the list is empty, create a directory and add documents first under Configuration → Knowledge base.
Continue the wizard; questions are generated using that knowledge base.

Avatar interviews: Knowledge base accordion

For interactive avatar interviews (HeyGen / ElevenLabs-style avatars in the product), the interview editor can show a Knowledge base section:

Turn the knowledge base on with the switch (only while the interview is draft, unless read-only rules apply).
Choose a Directory (same concept as on the Knowledge base page). Use Manage / open Knowledge base in another tab to upload files or add URLs.
Optional Session specific context — extra markdown context for this interview only (shown as “session specific context” in the UI).

The panel may show counts such as Documents in directory and whether Job description / Session specific context is filled — use tooltips in the product for the exact meaning of each tile.

Tips

Maintain at least one directory with active documents before choosing Knowledge Base Interview in the wizard.
Keep URLs and documents up to date when policies or benefits change.
If candidates report wrong answers, verify the source document is active and in the directory linked to that interview.

Questions and answers

Q: I chose Knowledge Base Interview but the wizard says there are no knowledge bases.
A: Create a directory under Configuration → Knowledge base and add at least one document or URL, then return to the wizard.

Q: I do not see the Knowledge base section on my interview.
A: It appears for supported interactive avatar types. Other avatar or interview formats may not expose this block.

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